Privacy Policy

1. Data Collected

1.1. We collect only the data necessary for our services:

• Identity (last name, first name, position)
• Professional contact information
• Assessment data (CSI scores, feedback)
• Session history (dates, objectives)

1.2. No sensitive data (ethnic origin, political opinions, health, etc.) is collected without explicit consent.

2. Processing Purposes

Your data is used exclusively for:

• Providing contracted coaching services
• Personalizing coaching tools
• Generating invoices compliant with Quebec tax laws
• Continuously improving our services (anonymized data)

3. Data Protection

3.1. Technical measures:

• AES-256 encryption for sensitive data
• Storage on Canadian servers (compliant with Law 25) with Clemento Web Services (clemento.ca)
• Two-factor authentication for access

3.2. Organizational measures:

• Restricted access to authorized personnel
• Confidentiality clauses with all subcontractors
• Annual security audits

4. Data Sharing

4.1. Your data is never sold or shared for commercial purposes.

4.2. Exceptional cases of sharing:

• With your written consent (e.g., report to your employer)
• Legal obligation (court order)
• Protection of vital rights (Article 18 of Law 25)

5. Your Rights

In accordance with Law 25, you can:

• Access your data (Article 27)
• Request corrections (Article 28)
• Withdraw your consent (Article 12)
• Request data portability (readable format)
• File a complaint with the CAI

Maximum response time: 30 days (Article 30 of Law 25)

6. Retention

6.1. Maximum retention periods:

• Active data: 5 years after last contact
• Archived data: 10 years (legal requirement)

6.2. Destruction methods:

• Secure deletion (NIST SP 800-88 standard)
• Physical destruction of paper documents

7. Cookies and Trackers

7.1. Minimal use:

• Strictly necessary cookies (shopping cart, login)
• Website analytics (anonymized)

7.2. No advertising targeting.